Purpose: Count the cash in the drawer at the end of a shift or the day and close the drawer (Cashier Out); the system works out any over/short. For: cashiers, managers. Hardware: cash drawer, receipt printer.
Steps #
1. On the home screen tap Cash Drawer. When the heading is POS01 – CASHIER OUT, the drawer card shows the open drawer, who cashiered it in, the POS and the cashier-in time (e.g. Cash Tray 1 / John / POS01 / 08/22/2024 09:07:15 PM, a drawer in the demo store left open since 2024). Tap the drawer card.
2. At Cashier Out?, tap Confirm.
3. Print cashier liability report? appears. Tap Confirm to print it on the receipt printer, or Cancel to skip printing and continue. This report lists the amounts the drawer should hold, for the employee to check; you then count and enter the actual amount.
4. The Cashier Out count form opens. As at Cashier In, enter the number of bills/coins per denomination on the left and any other amount in Other at the top right (the keypad enters cents); the green Amount shows the total (see steps 5–7 of 1.5.3 How to start a cash drawer (Cashier In)).
5. After counting all the cash in the drawer, tap Confirm.
6. At Correct amount?, tap Confirm.
7. If the counted amount differs from what the system expects, Discrepancy opens with the difference (e.g. with nothing entered it showed SHORT : $-219.02, i.e. $219.02 short) and asks for a Reason. The reason is required. Enter it and tap Confirm to finish, or Cancel to go back and recount. The discrepancy and reason can be reviewed later under Cash Drawer > History (see step 9).
8. If the amount matches, no Discrepancy appears and the close-out finishes. The heading changes back to POS01 – Cashier In and this POS can be cashiered in again (see 1.5.3 How to start a cash drawer (Cashier In)).
9. To review close-outs, tap History on the Cashier In/Out screen to open Cashier History. Columns: Date, Server, Begin Time (cashier in), Begin Amount, End Time (cashier out), End Amount (e.g. 09/28/2026 | Jay | 07:39:55 PM | $100.00 | 07:52:32 PM | $100.00). Filter by Cash Drawer and Server on the right.
10. Tap a record to open Cashier Detail: the drawer, the employee, and the amount, time and denomination breakdown of Begin and End (e.g. $100 * 1). Open Draw History shows no-sale drawer openings (see 1.5.5 How to open the cash drawer without a sale); Cancel closes it.
Notes / FAQ #
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Expected amount = cashier-in amount + order payments taken during the session. The CASHIER CLOSING REPORT under the Cash Drawer report shows REGISTER START AMOUNT, TOTAL ORDER PAYMENTS and TOTAL MONEY EXPECTED; see 1.5.6 How to view, print or email POS reports.
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You can close out a drawer that another employee cashiered in (e.g. Jay closed John‘s drawer).
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A POS can be cashiered in again only after the close-out. Close out every day as part of the end-of-day routine (see 1.5.7 How to close out the day (end-of-day checklist)).
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At cashier out, the POS first prints the amounts the drawer should hold for the employee to check (step 3), then asks for the actual amount. Only after the cashier-out process finishes does the report appear in Report (Cash Drawer > CASHIER CLOSING REPORT), and its content matches the cashier-out report (see 1.5.6 How to view, print or email POS reports).
