1.1.4 How to check the Notification Center

Purpose: Check the messages the POS has received (notification center). For: all front-of-house staff.

Steps #

1. Tap the bell icon at top right of the home screen. A red number next to it shows new messages (e.g. 4).

2. The Message window has four tabs: Caller ID, Send, Order, Print. Tap a tab to see its messages; NO DATA means there are none.

3. Tap the yellow Clear button to clear messages.

4. Tap × at top right to close.

Notes / FAQ #

• The outline calls it the Notification Center; the window title on screen is Message. It can be opened before login. Every Notification Center message first shows as a pop-up for 5 seconds, then collapses into the Notification Center. New Adoluna Online orders also send a notification here (see 2.9.3 How to set up auto-accept and new order notifications).

• During the test a pop-up “Open order timeout / Order#:P0001” appeared, then the bell showed a red 1. These timeout alerts are listed in the notification center under the Order tab (below: several Open order timeout entries on the Order tab). The timeout is set in the back office under Service, separately for each service (e.g. dine-in, to-go).

• What each tab records:

Caller ID tab example: when a call comes in, ① the Caller ID tab shows New Incoming Call (caller’s number, customer name and address); tap ② Pick Up to open a pick-up order for the caller, or ③ Delivery for a delivery order (see 1.12.1 How to use Caller ID to take phone orders). The number and name are blurred in the screenshot.

• Clear clears only the current tab.

• After a print failure, if the printer or local server comes back within 30 minutes, kitchen tickets reprint automatically; other receipts must be reprinted by hand (see 1.1.2).

• When a customer taps “Need Help” on a Kiosk, the POS shows a pop-up; it is not recorded in the notification center.