1.2.9 How to hold items before sending to the kitchen

Purpose: Delay some items before they go to the kitchen (e.g. fire mains after the appetizers). For: servers.

1. Select the item in the ticket and tap the clock icon (Hold) below it.

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2. In the Hold window tick the items to hold (e.g. TEST ITEM), or tick Select All.

3. Choose how long: 3 mins, 10 mins, 20 mins, 30 mins, or CUSTOM.

4. Tap Confirm.

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5. The item shows red text Hold : 12:14:01 PM – it is held until that time.

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6. To release the hold: open Hold again, tick the item and choose NO HOLD.

7. Tap Confirm.

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The time after Hold : is the clock time the hold ends, not minutes remaining (e.g. choosing 10 mins at about 12:04 shows 12:14:01 PM).
The duration options are set in the back office under Payments > Hold (see 2.4.6 How to set up hold times).
When the hold time is reached, the system sends the held items to the kitchen automatically – you don’t need to tap Send again.

Part 1 · Front of House (Servers & Cashiers)