1.2 Taking orders
1.2.1 How to start a dine-in order
Last Updated: October 7, 2026Purpose: Seat a dine-in party at a table and take their order. For: servers. Steps 1. On the home screen...
1.2.2 How to start a to-go order
Last Updated: October 7, 2026Purpose: Take an order for a walk-in to-go guest. For: servers, cashiers. Steps 1. On the home screen tap To...
1.2.3 How to take a phone pick-up order
Last Updated: October 7, 2026Purpose: Take a phone pick-up order: find the customer by phone number, then order. For: staff answering the phone. Steps...
1.2.4 How to take a delivery order
Last Updated: October 7, 2026Purpose: Take a delivery order: record the customer and delivery address, then order. For: staff answering the phone. Steps 1....
1.2.5 How to reorder from a customer’s order history
Last Updated: October 7, 2026Purpose: When a regular wants “the same as last time”, copy the items from a past order. For: order-taking staff....
1.2.6 How to add modifiers and custom modifiers
Last Updated: October 7, 2026Purpose: Add modifiers to an item, or type a custom modifier that is not on the menu (e.g. “no onion”)....
1.2.7 How to change an item’s quantity, price, discount or charge
Last Updated: October 7, 2026Purpose: Change an ordered item’s quantity or price, or add an item-level discount or charge. For: servers, cashiers. Steps 1....
1.2.8 How to add a custom menu item
Last Updated: October 7, 2026Purpose: Add an item that is not on the menu by typing its name and price. For: servers, cashiers. Steps...
1.2.9 How to hold items before sending to the kitchen
Last Updated: October 7, 2026Purpose: Delay some items before they go to the kitchen (e.g. fire mains after the appetizers). For: servers. Steps 1....
1.2.10 How to add an order-level discount, charge or tip
Last Updated: October 7, 2026Purpose: Add a discount, a surcharge or a tip to the whole order. For: servers, cashiers. Steps 1. Tap DISCOUNT...
1.2.11 How to make an order tax-exempt
Last Updated: October 7, 2026Purpose: Remove tax from an order for a tax-exempt customer. For: cashiers. Steps 1. Tap TAX at the bottom of...
1.2.12 How to save, send and settle an order
Last Updated: October 7, 2026Purpose: Explain the three order-screen buttons Save, Send and Settle. For: servers, cashiers. Steps 1. Save: saves the order without...
1.2.13 How to change an order’s type, server, table or customer
Last Updated: October 7, 2026Purpose: Fix the order type, change the server, move the table or change the customer. For: servers, managers. Steps Rule:...
1.2.14 How to share an order among multiple servers
Last Updated: October 7, 2026Purpose: When several servers work one table, put all of them on the same order. For: servers, managers. Steps 1....