1.4 Recall, voids & refunds
1.4.1 How to find an order in Recall
Last Updated: October 7, 2026Purpose: Find an order in Recall by date, order number, phone, status and more, then open Order Detail for further...
1.4.2 How to resend or reprint an order
Last Updated: October 7, 2026Purpose: Send items to the kitchen again when a kitchen ticket did not print or another copy is needed (Resend),...
1.4.3 How to reopen and edit a paid order
Last Updated: October 7, 2026Purpose: Reopen a paid order to add or change items, then collect the difference (Reopen). For: cashiers, managers. Steps 1....
1.4.4 How to void an item
Last Updated: October 7, 2026Purpose: Void an item that was entered by mistake or is no longer wanted, and record the reason. For: servers,...
1.4.5 How to void an unpaid order
Last Updated: October 7, 2026Purpose: Void a whole order that has not been paid (e.g. the guest cancelled, or a test order) and record...
1.4.6 How to void a paid order
Last Updated: October 7, 2026Purpose: Void a whole order that has already been paid: reopen it, void each payment, then void the order. For:...
1.4.7 How to refund an order
Last Updated: October 7, 2026Purpose: Refund all or part of one payment on a paid order. For: cashiers, managers. Steps 1. In Recall, select...