4.1 Payments & batch
4 Docs
4.1.1 Why was a card charged twice, and how do I fix it?
Last Updated: October 7, 2026Purpose: Understand why an order can be charged twice on a card (duplicate or over-payment), and how to find and...
4.1.2 What to do when the card terminal doesn’t respond
Last Updated: October 7, 2026Purpose: What staff can check first when a card terminal doesn’t respond or won’t connect during a card payment. For:...
4.1.3 What to do when a batch fails or doesn’t reconcile
Last Updated: October 7, 2026Purpose: What to do when a batch fails or reconciliation doesn’t match. For: managers, cashiers. Reconciliation mismatch By default the...
4.1.4 Why can’t I void an order that has a refund?
Last Updated: October 7, 2026Purpose: Explain why an order that has a refund can’t be voided, and what to do when such an order...