Part 4 · FAQ & Troubleshooting Archives - Adoluna POS

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Solutions
Support
Downloads
About
Log in
- Backoffice Login
- POS Login
Request a Demo
中文 (简体)

Part 1 · Front of House (Servers & Cashiers)

66

1.1 Getting started
1.2 Taking orders
1.3 Checkout
1.4 Recall, voids & refunds
1.5 Clock-in, cash drawer & end of day
1.6 Credit card batch & reconciliation
1.7 Tables & waitlist
1.8 Kiosk & All You Can Eat
1.9 Online, scan-to-order & third-party orders
1.10 Delivery & drivers
- 1.10.1 How to assign a driver to a delivery order
- 1.10.2 How to mark a delivery as arrived
1.11 Gift cards
1.12 Other POS features
- 1.12.1 How to use Caller ID to take phone orders
- 1.12.2 How to use Scan & Notify

Part 2 · Owners & Managers (Backoffice settings & reports)

59

2.1 Backoffice basics
2.2 Store settings
2.3 Menu
2.4 Payment settings
2.5 Service settings
2.6 Waitlist, Scan to Order & buffet settings
2.7 Tables
- 2.7.1 How to set up dining areas and table layout
2.8 Employees & permissions
2.9 Online store & third-party delivery
2.10 Gift cards
2.11 Reports
2.12 Marketing
2.13 POS customization
- 2.13.1 How to customize the POS home screen layout

Part 3 · New Merchant Onboarding (checklist)

26

3.0 Onboarding checklist
- 3.0.1 Onboarding checklist for a new store
3.1 Hardware & network
3.2 Install & device binding
3.3 Printers & cash drawer
3.4 Card terminals
3.5 Customer display, Kiosk, waitlist & Caller ID
3.6 Menu, testing & training

Part 4 · FAQ & Troubleshooting

19

4.1 Payments & batch
4.2 Printing
- 4.2.1 What to do when a printer isn’t printing
- 4.2.2 Why did an item print at the wrong kitchen printer?
4.3 Menu & pricing
- 4.3.1 Why do item prices show $0.00?
- 4.3.2 Why isn’t an item showing on the Kiosk or online?
4.4 Devices & network
4.5 Employees & permissions
- 4.5.1 What to do when an employee forgets their passcode
- 4.5.2 Why can’t an employee see a feature or report?
4.6 Orders & online
4.7 Reports
- 4.7.1 Why do voids and refunds affect different report dates?
- 4.7.2 How do third-party sales and tax show in reports?

FAQ

1

FAQ

Release Notes

1

Release Notes: New Features & Fixes

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Part 4 · FAQ & Troubleshooting

Part 4 · FAQ & Troubleshooting

7 Sub Categories | 0 Docs

4.1 Payments & batch

Last Updated: October 9, 2026

4.2 Printing

Last Updated: October 9, 2026

4.3 Menu & pricing

Last Updated: October 9, 2026

4.4 Devices & network

Last Updated: October 9, 2026

4.5 Employees & permissions

Last Updated: October 7, 2026

4.6 Orders & online

Last Updated: October 9, 2026

4.7 Reports

Last Updated: October 9, 2026

Adoluna Corporation

Phone: +1 (866) 588-8868
Sales & demos: info@adoluna.com
Support: support@adoluna.com

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