4.6 Orders & online
4 Docs
4.6.1 What to do when an online or third-party order doesn’t reach the POS
Last Updated: October 7, 2026Purpose: What to check when a customer says they placed an online order (Adoluna online store / App) or a...
4.6.2 What to do when waitlist texts fail or guests don’t get them
Last Updated: October 7, 2026Purpose: What to check when the waitlist confirmation text, the “table is ready” (Ready) text or the cancellation text fails...
4.6.3 What happens when two devices edit the same order?
Last Updated: October 7, 2026Purpose: What the system does when two POS devices (or a POS and a Kiosk) open and edit the same...
4.6.4 Why can’t I find the original order after combining?
Last Updated: October 7, 2026Purpose: Where an order goes after it’s combined into another with Combine, and how to find the original order and...